Questions Before You Order?

Questions Before You Order?

Answers about proof approval, production timing, shipping, discounts, artwork, manufacturing, and satisfaction.

How does the process work?

Choose where your mat will go, select your mat style, and add your design. You can either use the online design tool or have our team design it for you by uploading your logo, choosing a background color, and adding design notes. After checkout, a digital proof is emailed within 24–48 hours. Your mat is only produced after you approve it.

Will I receive a digital proof?

Yes. Every order includes a free digital proof before production. After checkout, your proof is emailed for review, and your mat is only made once you approve it.

Can I request a free proof before placing an order?

Yes — reach out with your logo and a few details about your space, and a free proof can be prepared before you commit to an order.

How long does it take to receive my mat?

Production begins once your proof is approved, and most orders ship within 10-12 business days. Timing can vary by mat type and order size. Heavy Duty edge mats do take longer. Wide Format mats wider than 6 foot can take up to 4 weeks to finish production. Also seasonal delays due to Holiday demand.

Is shipping included?

Yes, shipping is included on orders within the United States.

What file type should I upload my logo or design in?

Vector files such as AI, EPS, or vector PDF reproduce best since they scale cleanly to any mat size. High-resolution PNG or JPG files also work in many cases — if your file needs cleanup, that will be flagged during the proofing step.

What types of logo mats are available?

Options include indoor entrance mats, indoor/outdoor mats, anti-fatigue mats, and runners in a range of sizes to fit different doorways and spaces.

Can these mats be used outdoors?

Select mat styles are built for outdoor or covered-entrance use with weather-resistant materials — check the product page for each mat's recommended placement.

Where are your mats manufactured?

Mats are made in the USA.

Do you offer bulk discounts?

Yes, discounted pricing is available for multi-location and bulk rollout orders — reach out with the quantity you need for a quote.

What if I'm not happy with my order?

Every order is backed by a satisfaction guarantee — contact support and the team will work with you to make it right.